Payments are final
All subscription payments are final. We do not offer refunds for change of mind, for periods you have already been given access to, or for unused time remaining on a plan.
We state this before you pay rather than after, and it is the same for everyone. There is no discretionary refund process to appeal into.
Why the policy works this way
Saundarya AI is a digital service. The moment you run a scan, the analysis has been performed and the cost of performing it has been incurred - there is nothing to return and nothing to restock.
So instead of refunding after the fact, we let you evaluate the product before you spend anything:
- Your first complete report is free, with every section unlocked
- No card details are required to get it
- There is no trial that converts into a subscription without you choosing to subscribe
By the time you are asked to pay, you have already seen exactly what a report contains and how good it is. That is a fairer arrangement than taking your money and making you argue for it back.
Cancelling
You can cancel at any time. There is no fee, no notice period, and nobody to talk to first.
- 1Open the app and go to Profile
- 2Tap Subscription
- 3Tap Cancel subscription and confirm
Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for - we do not cut you off the moment you cancel, and we do not refund the remainder either. The two go together.
Cancel at least 24 hours before your renewal date. Once a renewal has been taken it stands, and the new period runs its course.
Billing errors we do correct
A billing error is not a refund - it is money taken for something that was never sold. We return it in full, without argument:
- Charged twice for the same period
- The duplicate is returned in full
- Charged after you cancelled
- Returned in full
- Paid but never received access
- Returned in full, if we cannot deliver access
Write to contact@saundaryaai.com with the payment date and reference. We acknowledge within 2 business days and, where the correction is due, process it within 5.
Money goes back to the original payment method. We cannot send it anywhere else - that restriction comes from the payment network, not from us.
Purchases made through an app store
Where Apple or Google took the payment, they hold the money and their refund policy applies instead of this one. They can grant a refund at their discretion, and that decision is theirs rather than ours.
- Apple - reportaproblem.apple.com
- Google Play - play.google.com, Order history, Request a refund
Cancel a store-billed subscription in that store's settings. We cannot cancel it for you.
Your statutory rights
Nothing on this page removes a right the law gives you and does not allow us to contract out of. If consumer law where you live entitles you to something this policy does not offer, that law applies.
If you believe that is your situation, write to contact@saundaryaai.com and set out why. We will look at it properly.
Before raising a chargeback
If something looks wrong with a charge, contact us first. A duplicate or post-cancellation charge is usually resolved in a few days, where a chargeback takes weeks.
We will not close or restrict your account for raising a chargeback in good faith.
- contact@saundaryaai.com