Getting a good scan
Almost every poor report traces back to the photograph. The analysis can only read what the camera captured.
- Use daylight if you can, facing a window - overhead light casts shadows that read as texture
- No makeup, no filters, no beauty mode
- Hold the phone at eye level, about an arm's length away
- Face the camera straight on with a neutral expression
- Tie hair back off your forehead and cheeks
If a report looks wrong, retake the photo in better light before anything else. It fixes most cases.
Common problems
The app says no face was detected
The face is probably too small in frame, too dark, or at too steep an angle. Move closer, find better light, and face the camera directly.
My subscription is not showing
Check you are signed in to the account you paid with - this is the most common cause. Then pull down to refresh the Profile screen. If it still has not appeared an hour after payment, email us with the payment reference.
I cannot sign in
Use the Forgot password link on the sign-in screen. The reset email can take a few minutes; check your spam folder before writing to us.
My reports have disappeared
Reports are tied to an account, not a device. Check you are signed in to the right account - people often have two, one from an email sign-up and one from a social sign-in.
Managing your account
- Cancel a subscription
- Profile, then Subscription, then Cancel
- Delete your account
- Profile, then Account, then Delete account
- Export your data
- Email contact@saundaryaai.com
- Change your email
- Email contact@saundaryaai.com from the old address
Still stuck
Email contact@saundaryaai.com and we will reply within one business day. Writing from the address on your account saves a round trip verifying who you are.
Include your device model, your app version (Profile, then About), and what you expected to happen. It usually saves several exchanges.
- contact@saundaryaai.com